Privacy Policy

SAINT JANE PRIVACY POLICY

Saint Jane, LLC (referred to as Saint Jane, Saint Jane Beauty, we, us, or our) is committed to treating your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, shop with us, subscribe to our emails or SMS, participate in our campaigns, or otherwise interact with Saint Jane.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our site or provide personal information.

WHO WE ARE

Saint Jane, LLC
214 Main Street, #135
El Segundo, CA 90245
Email: info@saintjanebeauty.com

We are the data controller responsible for your personal information under applicable US privacy laws.

OUR PRIVACY PRINCIPLES

We follow a few simple principles:

• We only collect what we need to deliver our products and experiences, improve them, and operate our business.
  
  

• We aim to be clear about what we collect, why we collect it, and how we use it.
  
  

• We share your information only in ways described in this Policy, and only with parties that help us operate and grow the brand or where the law requires it.
  
  

• We give you choices about marketing, targeted advertising, and certain uses of your data.
  
  

• We work to safeguard your information with reasonable technical and organizational measures.
  
  

SCOPE OF THIS POLICY

This Privacy Policy applies to personal information we collect in connection with:

• Our website: www.saintjanebeauty.com
  
  

• Online purchases, subscriptions, and account creation
  
  

• Email newsletters and SMS/text marketing
  
  

• Online ads, promotions, sweepstakes, and campaigns
  
  

• Social media pages and interactions
  
  

• Customer service communications (email, chat, web forms, social DMs)
  
  

• In-person events, pop-ups, trunk shows, and brand activations where we collect your information
  
  

This Policy does not apply to job applicants, employees, contractors, or vendors in their capacity as such.

DEFINITIONS

Personal information
Information that identifies or can reasonably be linked to you or your household.

Sensitive personal information
Under certain privacy laws, this can include details such as account log-in plus password or information about your health or skin conditions when you choose to share them.

Sale
Providing personal information to a third party in exchange for money or other valuable consideration.

Sharing
Providing personal information to a third party for cross-context behavioral or targeted advertising purposes.

Targeted advertising
Showing you ads based on information about your activity across different websites, apps, or services over time.

CALIFORNIA NOTICE AT COLLECTION

California law requires us to provide a notice at or before the time we collect personal information. We collect the following categories of personal information for the business and commercial purposes described later in this Policy.

For each category we indicate whether, in the last 12 months, we have “sold” or “shared” it (as defined under California law) and a general retention period.

Identifiers
Examples: name, email address, postal address, phone number, IP address, account log-in identifier.
Collected from: you, your device, service providers.
Sold: no.
Shared for targeted advertising: yes (for example, with advertising and social media partners).
Retention: transaction records generally up to 7 years; marketing identifiers generally up to 3 years, or until you opt out or request deletion.

Customer records categories
Examples: name, address, telephone number, partial payment card data (full card data is handled by our payment processors).
Collected from: you, payment processors.
Sold: no.
Shared for targeted advertising: no.
Retention: generally up to 7 years for tax, accounting, and compliance purposes.

Commercial information
Examples: products viewed, added to cart, purchased, or returned; subscription details; purchase history.
Collected from: you, your device, our website platform, subscription tools.
Sold: no.
Shared for targeted advertising: yes.
Retention: generally up to 3 years, or as needed to support business, accounting, and legal requirements.

Internet or other electronic network activity
Examples: browsing history on our site, clickstream data, pages viewed, time on site, interactions with emails and ads.
Collected from: your browser or device, cookies, pixels, and similar technologies.
Sold: no.
Shared for targeted advertising: yes.
Retention: generally up to 3 years.

Geolocation data
Examples: approximate location derived from IP address.
Collected from: your device and browser.
Sold: no.
Shared for targeted advertising: yes.
Retention: generally up to 3 years.

Inferences
Examples: inferred preferences, interests, or likelihood to be interested in certain products, based on your activity and purchases.
Collected from: our analysis of other categories of information.
Sold: no.
Shared for targeted advertising: yes.
Retention: generally up to 3 years.

Sensitive personal information
Examples:

• Account log-in and password (for your Saint Jane account).
  
  

• Skin-related details you voluntarily provide, such as skin type, tone, and concerns or conditions.
  Collected from: you, our website platform.
  Sold: no.
  Shared for targeted advertising: no.
  Retention: log-in credentials retained as long as you maintain an account; skin-related details generally kept under 3 years or as needed to provide requested services or support.
  
  

We do not use or disclose sensitive personal information for purposes that require a “limit use” link under California law.

CATEGORIES OF PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Saint Jane, we may collect:

Contact information
Name, email address, postal address, phone number.

Account information
User name, password, account settings, order history associated with your account.

Payment information
Payment card type, last four digits of card, billing address and other payment-related details. Full payment card numbers are collected and processed by our payment processors and are not stored by us in full.

Shopping history and preferences
Items viewed, added to cart, purchased, or saved; subscription preferences; product reviews and feedback.

Information you post or submit
Product reviews, star ratings, photos, comments, testimonials, survey responses, customer service messages, and any other information you choose to provide in text fields or uploads.

Social media information
Information from your interactions with our social media pages, including comments, tags, messages, user name, and profile information that you choose to share with us.

Demographic information
Age range, birthday (if provided for promotions), zip code, and similar details you choose to provide.

Skin and health-related information
Skin type, tone, sensitivity, and concerns such as dryness, breakouts, fine lines, or other conditions you choose to share. This may be considered health-related or consumer health data under some state laws.

Device and browser information
Device type, operating system, browser type, screen resolution, language settings, and similar technical details.

Location information
Approximate location derived from your IP address or general region based on shipping address.

Log and usage information
Date and time of visits, pages viewed, time spent on pages, links clicked, referring URLs, and interactions with site features.

SOURCES OF PERSONAL INFORMATION

We collect personal information from:

You directly
When you place an order; create an account; subscribe to emails or SMS; fill out forms; respond to surveys; submit a review or photo; participate in sweepstakes or promotions; or contact our customer service team.

Your browser or device
When you visit our site, open or interact with our emails, or engage with our ads via cookies, pixels, and similar technologies.

Service providers and partners
Ecommerce and subscription platforms, payment processors, marketing and analytics providers, email and SMS platforms, and ad technology partners that provide us with information related to your interactions with our site and campaigns.

Social media platforms
When you interact with our pages, features, or ads on social media, depending on your settings with those platforms.

HOW WE USE PERSONAL INFORMATION

We use personal information for the following purposes:

To provide and manage the website and services
Operating our site, enabling features, processing transactions, and ensuring functionality.

To process and fulfill orders and subscriptions
Processing payments, arranging shipping, handling returns, exchanges, and refunds, and keeping records of purchases.

To personalize your experience
Recommending products, remembering your preferences, tailoring content, and helping you find products suited to your interests and skin needs.

To communicate with you
Responding to your questions, order-related messages, and customer support requests; sending transactional emails about your purchases, shipping, and account.

To send marketing and promotional communications
Sending you newsletters, offers, launches, back-in-stock alerts, SMS messages (if you opt in), and other marketing communications. You may opt out at any time.

To support interest-based and targeted advertising
Showing you ads that are more relevant to your interests on our site and on other websites and apps through our advertising partners.

To conduct analytics and improve our offerings
Understanding how visitors use our site and products, testing new features, optimizing performance, and improving our content and product assortment.

To maintain security and prevent fraud
Protecting the security of our website, accounts, and systems; detecting, investigating, and preventing fraudulent or suspicious activity.

To comply with legal obligations
Complying with applicable laws, regulations, court orders, and lawful requests from authorities.

To support business transactions
Evaluating or completing a merger, acquisition, financing, or sale of all or part of our business or assets, in which case personal information may be transferred as part of the transaction.

We may also use personal information for other purposes that we explain to you at the time of collection or with your consent.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information as follows:

Service providers
To companies that perform services on our behalf, such as ecommerce platforms, subscription platforms, payment processors, shipping carriers, email and SMS platforms, customer service tools, data storage providers, and analytics vendors. These providers are allowed to use personal information only as needed to perform services for us.

Advertising and marketing partners
To advertising networks, social media platforms, and marketing partners to deliver and measure ads, create audiences, and understand performance. This may include sharing hashed identifiers (such as email addresses) and certain usage data for targeted advertising.

Analytics partners
To analytics providers that help us understand how visitors interact with our site, emails, and ads, so that we can improve our offerings.

Professional advisors
To auditors, lawyers, and consultants as needed for tax, accounting, legal compliance, or business operations.

Business transaction partners
To potential or actual buyers, investors, or other parties in connection with a merger, acquisition, sale of assets, or similar transaction involving Saint Jane.

Government and legal authorities
To law enforcement, regulators, courts, or other government entities when we believe in good faith that disclosure is required or appropriate to comply with law or to protect our rights, safety, or property and that of others.

With your consent or at your direction
When you ask us to share information, or where you otherwise consent to a specific disclosure or integration.

We may also share aggregated or de-identified information that cannot reasonably be linked back to you.

TRACKING TECHNOLOGIES, INTEREST-BASED ADVERTISING, AND ANALYTICS

We, and our partners, use cookies, pixels, and similar technologies to:

• Remember you and your preferences
  
  

• Keep you signed in
  
  

• Understand how you use our site
  
  

• Measure and improve performance
  
  

• Provide and measure interest-based and targeted advertising
  
  

Some of this information is collected across sites and over time and may be combined with information from other sources.

Your browser may allow you to block or delete cookies. If you do, some site features may not function properly.

We also use analytics tools to better understand site usage and improve our offerings. You may be able to opt out of some analytics and advertising cookies and tools through browser settings, platform-specific settings, or industry opt-out pages.

GLOBAL PRIVACY CONTROL AND OTHER OPT-OUT SIGNALS

If your browser or extension sends a Global Privacy Control (GPC) or similar signal recognized by California law, we treat that as a request to opt out of sale and sharing for that browser or device. You can also use our on-site controls described below.

YOUR CHOICES

Marketing communications
You can opt out of marketing emails by clicking the unsubscribe link in any email we send or by contacting us at info@saintjanebeauty.com.

You can opt out of SMS marketing by following the instructions in our text messages (for example, replying STOP) or by contacting us.

Even if you opt out of marketing, you may still receive transactional messages about your orders, account, or legal notices.

Cookies and targeted advertising
You can:

• Adjust your browser settings to refuse or delete cookies.
  
  

• Use our on-site cookie or privacy controls, if available.
  
  

• Use industry opt-out tools such as the Network Advertising Initiative or Digital Advertising Alliance opt-out pages.
  
  

• Enable Global Privacy Control in your browser where available.
  
  

Note that choices are browser- and device-specific, and may need to be repeated if you clear cookies.

STATE PRIVACY RIGHTS (CA, CO, CT, VA, UT, TX)

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• The right to know and access the personal information we collect about you.
  
  

• The right to obtain a copy of your personal information in a portable format.
  
  

• The right to request correction of inaccurate personal information.
  
  

• The right to request deletion of your personal information, subject to legal exceptions.
  
  

• The right to opt out of sale, sharing, and targeted advertising.
  
  

• The right to opt out of certain types of profiling.
  
  

• The right to withdraw consent where our processing is based on consent.
  
  

• The right to appeal a decision when we deny your request (for example, in Colorado, Connecticut, Virginia, and certain other states).
  
  

We will not discriminate against you for exercising your privacy rights.

To exercise these rights, you may:

• Email us at info@saintjanebeauty.com with the subject line Privacy Rights Request.
  
  

• Call us at (415) 310-3484.
  
  

• Use any privacy or rights form provided on our website.
  
  

We may need to verify your identity before processing your request. You may also authorize an agent to submit a request on your behalf; we may ask for proof of authorization and may contact you directly to confirm.

If we decline your request in a jurisdiction that provides a right to appeal, you may submit an appeal using the same contact details above with the subject line Privacy Rights Appeal.

CALIFORNIA PRIVACY RIGHTS; SALE AND SHARING

Under California law, you have additional rights. In the past 12 months, we have:

• Collected the categories of personal information listed above.
  
  

• Disclosed certain categories of personal information to service providers and partners for business purposes.
  
  

• Shared identifiers, commercial information, internet activity, geolocation, and inferences with advertising and analytics partners for targeted advertising.
  
  

We do not knowingly sell or share personal information of individuals under 16 years of age.

Your California rights include the right to:

• Request more detail about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which we use it, and the categories of third parties to whom we disclose it.
  
  

• Request deletion of personal information we collected from you, subject to legal exceptions.
  
  

• Request correction of inaccurate personal information.
  
  

• Opt out of sale and sharing of your personal information.
  
  

You may exercise your right to opt out of sale or sharing by:

• Clicking Do Not Sell or Share My Personal Information in the footer of our website and following the instructions; and/or
  
  

• Enabling a Global Privacy Control signal in your browser.
  
  

We will treat valid GPC signals as opt-out requests for that browser and any profile we can reasonably associate with it.

NOTICE OF FINANCIAL INCENTIVE

From time to time, we may offer discounts, promotions, or other benefits in exchange for you providing personal information such as your email address or phone number, or for enrolling in a subscription. These may be considered financial incentives under certain privacy laws.

We collect and use this information to send you marketing communications, manage your relationship with us, and better understand your preferences. You can opt out of marketing at any time by using the methods described above, but if you ask us to delete the personal information associated with a particular incentive, you may no longer be eligible for that specific discount or promotion.

The value of the personal information is reasonably related to the expense of providing the incentive and our broader marketing and customer relationship efforts.

CONSUMER HEALTH DATA NOTICE (WASHINGTON, NEVADA, AND SIMILAR LAWS)

Some US state laws treat certain skin and health-related information as consumer health data.

Consumer health data we may collect
When you choose to share it, we may collect:

• Skin type, tone, and sensitivity
  
  

• Skin concerns such as dryness, breakouts, texture, or uneven tone
  
  

• Information about how your skin responds to products
  
  

• Photos you submit in connection with product feedback or customer support
  
  

How we use consumer health data
We use this information to:

• Recommend products and regimens
  
  

• Provide more tailored customer support
  
  

• Understand how our products are performing
  
  

• Improve our formulas, education, and user experience
  
  

• Conduct internal research and analytics
  
  

How we share consumer health data
We do not sell or share consumer health data for targeted advertising. We may disclose it to:

• Service providers that support our site, customer support, and analytics; and
  
  

• Legal or regulatory authorities when required.
  
  

Your choices about consumer health data
Where required by state law, you may have the right to access, delete, or withdraw consent for certain uses of your consumer health data. You can contact us at info@saintjanebeauty.com and note Consumer Health Data Request in the subject line.

CHILDREN’S PRIVACY

Our website and products are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we may have collected personal information from a child under 13, please contact us and we will take appropriate steps to delete it.

INFORMATION SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no system or transmission is perfectly secure. You are responsible for keeping your account credentials confidential and for using caution when sharing information online.

CROSS-BORDER TRANSFERS

Our site and services are directed to customers in the United States. Personal information we collect is processed and stored in the United States. If you access our site from outside the US, you understand that your information may be transferred to and processed in the US, where data protection laws may differ from those in your country.

DATA RETENTION

We retain personal information for as long as needed to fulfill the purposes described in this Policy, including:

• As long as you have an active account or subscription
  
  

• As long as necessary to complete your transactions and provide support
  
  

• As long as required by tax, accounting, or other legal obligations
  
  

• For a reasonable period to maintain business records and defend legal claims
  
  

When we no longer need personal information, we will delete it or take steps to de-identify it, consistent with applicable laws and our internal policies.

THIRD-PARTY WEBSITES AND SERVICES

Our site may contain links to third-party websites, apps, or services. These third parties have their own privacy policies and practices, which we do not control. We encourage you to review their policies before providing any personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. When we make changes, we will revise the Last Updated date at the top of this Policy. If we make material changes, we will provide additional notice as required by law.

Your continued use of our site or services after we post changes means you accept the updated Policy.

CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us at:

Email: info@saintjanebeauty.com
Mail: Saint Jane, LLC, 214 Main Street, #135, El Segundo, CA 90245